Privacy Policy for Innovative Cleaning Services

At Innovative Cleaning Services, we are committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you use our cleaning services.

Who we are

Our website address is: www.innovativecleaning.co.uk Registered In England and Wales, Company No: 10626074 Registered Office: 89-91 Hatchett Street, Birmingham, England, B19 3NY

Data Collection and Use

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:

• Identity Dataincludes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.
• Contact Dataincludes billing address, delivery address, email address and telephone numbers.
• Transaction Dataincludes details about payments to and from you and other details of products and services you have purchased from us.
• Technical Dataincludes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
• Usage Data includes information about how you use our website, products and services.
• Marketing and Communications Dataincludes your preferences in receiving marketing from us and our third parties and your communication preferences.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences [other than in limited circumstances in relation to Special Categories of Personal Data where you are applying to become an employee and please refer to the relevant application form for more details of the processing of your personal data in this regard.

If you fail to provide personal data

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services, to recruit you as an employee). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

Legal Basis for Processing

We process your data based on your consent, which you provide when booking services or as necessary to fulfill our contract. We adhere to GDPR, ensuring your data is processed lawfully and transparently.

Information Sharing

We may share your data with our cleaning contractors to facilitate your requested services. Your data is not shared with third parties for marketing purposes without your consent.

Data Security

We employ various security measures to protect your data from unauthorized access, loss, or misuse. We regularly review our security protocols to maintain a high level of protection.

Cookies

Our website uses cookies to enhance your browsing experience. You can manage your cookie preferences through your browser settings.

Data Retention

We retain your data only as long as necessary to provide services or comply with legal obligations. You may request the deletion or correction of your data at any time.

Your Rights

You have the right to access, rectify, or delete your data and restrict or object to its processing. You can exercise these rights by contacting us at info@innovativecleaning.co.uk.

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

International Data Transfers

If we transfer your data outside the UK or EEA, we ensure that appropriate safeguards are in place to protect your information.

Contact Us

If you have any concerns or questions about our privacy practices, please contact us at info@innovativecleaning.co.uk